Why are Reviews important?
90% of customers research a company online before using them.
Online reviews are trusted more than personal recommendations by 88% of consumers.
Customers are more inclined to spend 31% more at a company that has positive reviews.
72% of people claim that positive reviews increase their trust in a local firm.
If a local business has at least a 4-star rating, 92% of people will use it.
Consumers who read positive reviews are 72% more likely to act.
The most crucial reputational characteristics of a local firm are dependability (27%), knowledge (21%), and professionalism (18%).
Before trusting a company, most customers read 4-6 reviews.
86% of consumers will be reluctant to make a purchase from a company that has unfavourable online ratings.
• Where Can Customers Review?
Nowadays, customers may leave reviews across a variety of platforms, making it crucial to have your brand present across all of them as local businesses depend more and more on social media.
Customer reviews for services like locksmithing are typically posted on websites like Trustpilot, Checkatrade, Google, and Yell. On social media platforms like Facebook and Instagram, reviews have significantly increased in recent years.
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